Tempo Sports

Help Center | Tempo Sports

Need help with Tempo? We're here for you. Find answers to common questions below, or reach out directly.

Frequently Asked Questions

How do I join my team's organization?
Your coach or program administrator will provide you with an invite code. Go to the app, tap 'Join Organization,' and enter the code. You'll be added to the team roster automatically with the appropriate role.
How do I reset my password?
On the login screen, tap 'Forgot Password' and enter the email address associated with your account. You'll receive an email with a link to create a new password. The link expires after 1 hour.
How do I delete my account?
You can delete your account from the mobile app by going to Settings and scrolling to the 'Delete Account' option. This will permanently remove your personal data. You can also request deletion by emailing justin@temposports.app.
My film won't upload. What should I do?
Make sure your video file is in a supported format (MP4, MOV, or AVI) and under the size limit. Check your internet connection — large film files need a stable connection. If the upload stalls, try refreshing the page and uploading again. If the problem persists, contact support with the file details.
Can I be part of multiple organizations?
Yes! You can belong to multiple organizations. Use the 'Switch Program' option in the app menu to move between your different teams or programs.
How does the recruiting feature work?
Coaches can set up email campaigns targeting college programs for their student-athletes. The system tracks responses and uses AI to analyze sentiment from coach replies. Players can view interested schools, manage their favorites, and build highlight tapes.
Is my data secure?
Yes. Tempo uses industry-standard encryption for data in transit (HTTPS/TLS), secure password hashing, and role-based access controls. Film and media are stored in secure cloud infrastructure. See our Privacy Policy for full details.
What devices does Tempo support?
Tempo's web platform works on any modern browser (Chrome, Safari, Firefox, Edge). The mobile app is available for both iOS on the App Store and Android on Google Play.

Our support team typically responds within 24 hours on business days. Send us a message and we'll get you back on the field.